Returns & Refunds Policy

At Everclose, every piece is handcrafted and personalised just for you. We take great care in creating jewellery that holds your most precious memories.

Personalised Items

As our jewellery is custom-made using your chosen photographs, we do not accept returns or offer refunds for change of mind once an order has been placed.

Please ensure your photographs and order details are correct before completing your purchase.

Damaged, Faulty or Incorrect Items

If your jewellery arrives damaged, faulty or incorrect, please contact us through our Contact Us page with your order number and photographs of the issue.

We'll review the problem and arrange a replacement, repair or refund as appropriate.

Cancellations & Changes

We begin processing personalised orders as quickly as possible. If you need to make a change, please contact us immediately. We'll do our best to help before production begins, although changes cannot be guaranteed.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Need Help?

If you have any questions about your order, please get in touch through our Contact Us page. We're always happy to help.